Terms & Conditions

1. Seller information

Seller: [Your company legal name]
Company code: [Company registration number]
VAT ID (if applicable): [VAT number]
Address: Laisvės pr. 3, LT-04215 Vilnius, Lithuania
Email: [email protected]  |  Phone: +370 640 77772
Working hours: Monday to Friday, 09:00 – 16:00

2. Scope & definitions

• Website: align-pilates.eu
• Customer / you: a person placing an order or using the Website.
• Consumer: a natural person acting for purposes outside trade/business/profession.
• These Terms apply to all orders and interactions unless specific written terms are agreed.

3. Ordering & contract

• Product pages and prices are an invitation to purchase, not a binding offer.
• Your order becomes binding when you confirm checkout and payment (or other accepted method) is initiated.
• The contract is concluded when we confirm the order (email confirmation) or dispatch the goods.
• We may refuse or cancel an order in cases of pricing errors, suspected fraud, or stock unavailability.

4. Products & availability

• Product images are illustrative; actual colors/finishes may vary slightly due to screens and batches.
• Availability may change. If an item becomes unavailable after purchase, we will offer an alternative or refund.
• Some items may ship in multiple parcels or on a pallet due to size/weight.

5. Prices, VAT & payments

• Prices are displayed on the Website. [Specify whether VAT is included/excluded]
• Shipping costs are shown at checkout or quoted for oversized / pallet shipments.
• We accept payment methods available at checkout (e.g., card, bank transfer, etc.). [Optional: list providers]
• If a clear pricing error occurs (technical mistake), we may cancel the order and refund the paid amount.

6. Delivery

• Typical delivery time: 7–14 business days (EU), unless stated otherwise or confirmed by us.
• Large/heavy items may be delivered on a pallet and may require an appointment.
• Please inspect packaging upon delivery and report visible damage immediately to the carrier and us.

Details: Shipping & Returns.

7. Right of withdrawal (consumers)

If you are a consumer, EU rules generally provide a 14-day right of withdrawal for distance contracts. Certain exceptions may apply (e.g., custom-made goods, sealed hygiene items after opening).

To withdraw, email [email protected] with your order number and request. Steps and conditions: Shipping & Returns.

8. Returns & refunds

• Returns must be in reasonable condition; original packaging may be required for safe transport of large items.
• Refunds are issued after goods are returned and inspected, unless mandatory law requires earlier processing.
• Refunds are made to the same payment method where possible.
• Return shipping costs: [Specify who pays return shipping]

9. Warranty & non-conformity

Consumers benefit from EU rules on conformity of goods and remedies if goods are not in conformity with the contract.

• If an item is faulty or damaged, contact us with photos/video and your order number.
• Depending on the case and applicable law, remedies may include repair, replacement, price reduction, or refund.
• Commercial warranties (if any) are additional and do not limit statutory rights.

10. Complaints & dispute resolution

Please contact us first — we aim to resolve issues quickly. If we cannot resolve a complaint, consumers in Lithuania may contact the State Consumer Rights Protection Authority (VVTAT).

• VVTAT: A. Goštauto g. 12, LT-01108 Vilnius, Lithuania
• Email: [email protected]

11. Liability

• We are not liable for indirect or consequential losses, except where prohibited by mandatory law.
• Nothing in these Terms limits liability for intent or gross negligence where such limitation is not allowed.

12. Intellectual property

All content on this Website (texts, images, branding) is protected by intellectual property laws and may not be reused without permission, except where allowed by law.

13. Privacy

We process personal data in accordance with our Privacy Policy and applicable law.

14. Force majeure

We are not responsible for delays or failure to perform caused by events beyond our reasonable control (e.g., carrier disruptions, strikes, extreme weather, supply chain interruptions).

15. Governing law & changes

• These Terms are governed by the laws of Lithuania and applicable EU consumer law (where relevant).
• We may update these Terms from time to time; changes apply from the “Last updated” date shown above.